Outage in signNow

Issue with Support Email Delivery

Resolved Minor

January 07, 2026 - Started 4 months ago - Lasted about 10 hours
Official incident page

Incident Report

We’re currently experiencing a temporary issue with emails sent to our Support team. If you contact us via email, your message may not reach Support or may be delayed. While we work on fixing this, please use one of the following channels, both available 24×7: - Live chat - Support Portal (recommended for ticket-based communication) Thank you for your understanding. We’ll share updates as soon as the issue is resolved.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 01/08/2026 11:31AM

The issue has now been resolved, and email support is fully operational again.

MONITORING 4 months ago - at 01/08/2026 10:09AM

The issue affecting email delivery to our Support team has been resolved. You can now submit support requests via email as usual.
Any requests sent during the disruption were not lost and are currently being processed. Our team is working through them and will respond as quickly as possible.

If you have a critical issue and were unable to reach us earlier via chat or the Support Portal, please email us at support@signnow.com.

Thank you for your patience.

IDENTIFIED 4 months ago - at 01/08/2026 01:02AM

We’re currently experiencing a temporary issue with emails sent to our Support team. If you contact us via email, your message may not reach Support or may be delayed.
While we work on fixing this, please use one of the following channels, both available 24×7:

- Live chat
- Support Portal (recommended for ticket-based communication)

Thank you for your understanding. We’ll share updates as soon as the issue is resolved.

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