Outage in SignWell

Services Not Available

Resolved Major
September 18, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Amazon Web Services (AWS) is experiencing network connectivity issues. This impacts all SignWell services. They're investigating and we're in communication with them. We'll update our status once we have more information or we're back up. Sorry for the inconvenience.
Components affected
SignWell Docsketch Service

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/18/2023 09:27PM

This incident has been resolved.

MONITORING about 2 years ago - at 09/18/2023 09:26PM

All services are back up and operating as normal. Very sorry about the trouble today!

MONITORING about 2 years ago - at 09/18/2023 08:27PM

AWS continues working on a fix and they say they're making progress.

MONITORING about 2 years ago - at 09/18/2023 07:32PM

AWS states they've identified a potential of the root cause and are taking action to restore service.

MONITORING about 2 years ago - at 09/18/2023 06:54PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/18/2023 06:53PM

Amazon Web Services (AWS) is experiencing network connectivity issues. This impacts all SignWell services. They're investigating and we're in communication with them. We'll update our status once we have more information or we're back up. Sorry for the inconvenience.

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