Outage in SigOpt

API 504s Failing Requests

Resolved Minor
September 16, 2020 - Started over 4 years ago
Official incident page

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Outage Details

We are currently investigating this issue and have identified machines failing healthchecks.
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 09/17/2020 01:24AM

AWS Identity and Access Management incident is now fully resolved. All systems fully operational.

MONITORING over 4 years ago - at 09/16/2020 11:01PM

Continuing to monitor situation. All systems are operational.

IDENTIFIED over 4 years ago - at 09/16/2020 10:46PM

API is now operational, we are continuing to monitor the situation.

IDENTIFIED over 4 years ago - at 09/16/2020 10:44PM

API is now operational, we are continuing to monitor the situation.

IDENTIFIED over 4 years ago - at 09/16/2020 10:42PM

We identified an issue with AWS Identity and Access Management( https://status.aws.amazon.com/ ) that was causing API machines to fail. We have identified a solution and are in the process of testing and deploying a fix.

INVESTIGATING over 4 years ago - at 09/16/2020 10:28PM

We are currently investigating this issue and have identified machines failing healthchecks.

Latest SigOpt outages

API and Web unavailable during Routine Maintenance - almost 2 years ago
API and Website unavailable - almost 3 years ago
Dynamic Web Content not loading - over 3 years ago
Static assets unavailable - about 4 years ago
Intermittent request failure - over 4 years ago

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