Outage in Sila

Evolve ACH Origination Outage

Resolved Major
July 02, 2024 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Evolve Service Disruption Affected Systems Components: ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, Online Banking, RDC | File Transfer, RPPS | File Transfer, RTP Receive | API, RTP Send | API, vAccounts | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement Services: Interface - Online Banking, Processing - ACH, Processing - Book Transfer, Processing - Core Banking Functions, Processing - Wires (Domestic), Processing - Wires (International)
Components affected
Sila API
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/02/2024 05:53PM

This incident has been resolved.

MONITORING 6 months ago - at 07/02/2024 03:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 07/02/2024 03:05PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 07/02/2024 03:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 07/02/2024 02:59PM

Evolve has identified the cause of the incident. The cause was an unprompted password change within our Core System Provider's infrastructure, which disrupted our system operations.

INVESTIGATING 6 months ago - at 07/02/2024 02:58PM

Evolve Service Disruption

Affected Systems
Components: ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, Online Banking, RDC | File Transfer, RPPS | File Transfer, RTP Receive | API, RTP Send | API, vAccounts | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement
Services: Interface - Online Banking, Processing - ACH, Processing - Book Transfer, Processing - Core Banking Functions, Processing - Wires (Domestic), Processing - Wires (International)

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