Outage in Silverfin

Sync update

Resolved Minor

July 30, 2025 - Started 9 months ago - Lasted about 7 hours
Official incident page

Incident Report

Our developers have implemented a new update where syncing using the arrows (in the top left or right corner) should now be sufficient. If this does not work, please provide the names of the files and links so our support team can access the files directly. We deeply regret the disruption caused and greatly appreciate your patience and understanding during this situation.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/30/2025 02:51PM

We have monitored the incoming stream of tickets, and the issue now appears to be resolved. Support will still be available for tickets via support@silverfin.com.

Tomorrow, we’ll be available starting at 9 AM via chat. Once again, we apologize for the inconvenience caused, and thank you for your understanding.

MONITORING 9 months ago - at 07/30/2025 08:41AM

Our developers have implemented a new update where syncing using the arrows (in the top left or right corner) should now be sufficient.

If this does not work, please provide the names of the files and links so our support team can access the files directly.

We deeply regret the disruption caused and greatly appreciate your patience and understanding during this situation.

Latest Silverfin outages

Workflow access - 22 days ago

Delayed syncs & Mapping saving error - 24 days ago

Manual Rolling forward - 2 months ago

Platform slowness - 3 months ago

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