Outage in Silverfin

Exact Online synchronisation

Resolved Minor
August 08, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

We have been notified of syncing issues with Exact Online. We have reached out to Exact Online to investigate the cause of the issue and get the sync working again as soon as possible. Our apologies for the inconvenience.
Components affected
Silverfin Syncing
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/08/2025 02:13PM

We are closing this statuspage as the issue is not on our end, but synchronisation issues remain due to Exact Online's ongoing API trouble. You can follow here for more updates: https://status.exact.com/

IDENTIFIED about 1 month ago - at 08/08/2025 09:45AM

It seems there are some issues on Exact Online's side with the API. More info here: https://status.exact.com/
This seems to be causing the error message in Silverfin. As soon as Exact Online resolves this, the sync should once again work as expected.

INVESTIGATING about 1 month ago - at 08/08/2025 08:58AM

We have been notified of syncing issues with Exact Online. We have reached out to Exact Online to investigate the cause of the issue and get the sync working again as soon as possible. Our apologies for the inconvenience.

Latest Silverfin outages

Platform slowness/technical issues - 12 days ago
Sync update - about 2 months ago
Sync error - about 2 months ago
Sync: Internal Server Error - about 2 months ago
Login/platform issue - 3 months ago

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