Outage in Silverfin

Exact Online synchronisation

Resolved Minor

August 08, 2025 - Started 8 months ago - Lasted about 6 hours
Official incident page

Incident Report

We have been notified of syncing issues with Exact Online. We have reached out to Exact Online to investigate the cause of the issue and get the sync working again as soon as possible. Our apologies for the inconvenience.

Components affected

Silverfin Syncing

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/08/2025 02:13PM

We are closing this statuspage as the issue is not on our end, but synchronisation issues remain due to Exact Online's ongoing API trouble. You can follow here for more updates: https://status.exact.com/

IDENTIFIED 8 months ago - at 08/08/2025 09:45AM

It seems there are some issues on Exact Online's side with the API. More info here: https://status.exact.com/
This seems to be causing the error message in Silverfin. As soon as Exact Online resolves this, the sync should once again work as expected.

INVESTIGATING 8 months ago - at 08/08/2025 08:58AM

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