Pulsar Service Connection Interruption

The incident has been successfully mitigated, and Simetrik’s platform remains stable and fully operational.
All affected jobs have been processed, and the overall behavior of related components remains within normal parameters.

We’ll continue to monitor the platform closely to ensure consistent performance and stability.
If any additional situation requires follow-up, the corresponding users will be contacted directly through our support channels.

Progress continues on the execution of the affected jobs, and results are positive.
We’ll share a new update once the situation is fully mitigated.

We continue working on the execution of the affected jobs to ensure all processes are completed successfully.
Our support channels remain open for any assistance or clarification you may need.

Between 3:00 and 3:20 a.m. (GMT-5), the Pulsar service (used to communicate actions executed in the Reconciliation engine) experienced a temporary loss of connection. As a result, some processes were not completed as expected.

We have identified the affected jobs and are working to complete the execution of any pending ones.

The platform is currently fully operational and running normally.

Should you need any assistance or clarification, please reach out to our support team.