Outage in Sine
Recent SinePoint Pro (iPad) release issues
Resolved MinorIncident Report
On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes
Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix
As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority
We are actively working on rolling back the affected release, and will provide updates as they become available
The new version, 1.41.0, will be available in the coming days
MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available
Components affected
Sine Point iPad App (iOS)Need to monitor Sine outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 04/30/2024 01:10AM
This incident was resolved
MONITORING
over 1 year ago - at 03/24/2024 01:02AM
The new iPad version, 1.41.0 is now available
MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually
INVESTIGATING
over 1 year ago - at 03/22/2024 05:28AM
On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes
Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix
As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority
We are actively working on rolling back the affected release, and will provide updates as they become available
The new version, 1.41.0, will be available in the coming days
MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available
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