Outage in Sine

Recent SinePoint Pro (iPad) release issues

Resolved Minor
March 22, 2024 - Started 9 months ago - Lasted about 1 month
Official incident page

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Outage Details

On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority We are actively working on rolling back the affected release, and will provide updates as they become available The new version, 1.41.0, will be available in the coming days MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available
Components affected
Sine Point iPad App (iOS)
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/30/2024 01:10AM

This incident was resolved

MONITORING 9 months ago - at 03/24/2024 01:02AM

The new iPad version, 1.41.0 is now available

MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually

INVESTIGATING 9 months ago - at 03/22/2024 05:28AM

On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes

Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix
As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority

We are actively working on rolling back the affected release, and will provide updates as they become available

The new version, 1.41.0, will be available in the coming days

MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available

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