Outage in Sine

Some mobile checkouts failing

Resolved Minor
February 06, 2025 - Started 2 months ago - Lasted about 16 hours
Official incident page

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Outage Details

Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/06/2025 11:51PM

The issue has been resolved. Both iOS and Android app users can successfully check out.

MONITORING 2 months ago - at 02/06/2025 12:46PM

We have deployed a fix and are monitoring the impact.

IDENTIFIED 2 months ago - at 02/06/2025 10:43AM

The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

INVESTIGATING 2 months ago - at 02/06/2025 08:18AM

Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

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