Outage in Sine

Some mobile checkouts failing

Resolved Minor
February 06, 2025 - Started 8 months ago - Lasted about 16 hours
Official incident page

Incident Report

Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/06/2025 11:51PM

The issue has been resolved. Both iOS and Android app users can successfully check out.

MONITORING 8 months ago - at 02/06/2025 12:46PM

We have deployed a fix and are monitoring the impact.

IDENTIFIED 8 months ago - at 02/06/2025 10:43AM

The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

INVESTIGATING 8 months ago - at 02/06/2025 08:18AM

Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

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