Outage in Sine
SinePoint Pro disconnecting after software update
Resolved MinorIncident Report
We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices.
https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method
Components affected
Sine Point iPad App (iOS)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/21/2025 06:22AM
This incident has been resolved.
MONITORING
10 months ago - at 07/18/2025 03:07AM
The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.
IDENTIFIED
10 months ago - at 07/16/2025 02:52AM
We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.
INVESTIGATING
10 months ago - at 07/15/2025 03:52AM
We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices.
https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method
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