Outage in Sine

SinePoint Pro disconnecting after software update

Resolved Minor
July 14, 2025 - Started 3 months ago - Lasted 6 days
Official incident page

Incident Report

We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method
Components affected
Sine Point iPad App (iOS)

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/21/2025 06:22AM

This incident has been resolved.

MONITORING 3 months ago - at 07/18/2025 03:07AM

The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.

IDENTIFIED 3 months ago - at 07/16/2025 02:52AM

We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.

INVESTIGATING 3 months ago - at 07/15/2025 03:52AM

We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices.

https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method

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