Outage in Sine
Pass signatures blacked-out in check-in forms
Resolved MinorIncident Report
We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.
Components affected
Sine Point iPad App (iOS)Need to monitor Sine outages?
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 10/15/2025 01:32AM
This incident has been resolved.
MONITORING
about 1 month ago - at 10/10/2025 12:38AM
A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.
IDENTIFIED
about 1 month ago - at 10/09/2025 03:24AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 10/09/2025 12:37AM
We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.
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