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Outage in Sine

Pass signatures blacked-out in check-in forms

Resolved Minor
October 08, 2025 - Started 7 months ago - Lasted 6 days
Official incident page

Incident Report

We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.
Components affected
Sine Point iPad App (iOS)

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/15/2025 01:32AM

This incident has been resolved.

MONITORING 7 months ago - at 10/10/2025 12:38AM

A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.

IDENTIFIED 7 months ago - at 10/09/2025 03:24AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 10/09/2025 12:37AM

We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.

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