Outage in Sine

Pass signatures blacked-out in check-in forms

Resolved Minor
October 08, 2025 - Started 3 months ago - Lasted 6 days
Official incident page

Incident Report

We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.
Components affected
Sine Point iPad App (iOS)

Need to monitor Sine outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/15/2025 01:32AM

This incident has been resolved.

MONITORING 3 months ago - at 10/10/2025 12:38AM

A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.

IDENTIFIED 3 months ago - at 10/09/2025 03:24AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 10/09/2025 12:37AM

We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.

Latest Sine outages

Marketing website interruption - 2 months ago
Service Advisory: AWS Incident Impacting Downstream Services - 3 months ago
SinePoint Pro disconnecting after software update - 6 months ago
SinePoint Pro printing blank badges - 10 months ago
Outlook Add-in connection issues - 10 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook