Outage in Sine

Service Advisory: AWS Incident Impacting Downstream Services

Resolved Major
October 20, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.
Components affected
Sine Twillio SMS Gateway

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/20/2025 12:10PM

The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

MONITORING 3 months ago - at 10/20/2025 09:33AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 10/20/2025 09:32AM

We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.

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