Outage in Singlewire Software

Service disruption due to cloud provider incident

Resolved Minor
October 20, 2025 - Started 11 days ago - Lasted about 2 hours
Official incident page

Incident Report

InformaCast Fusion is currently experiencing a service interruption due to a widespread incident reported by our cloud provider. At this time Fusion cannot send SMS messages, place phone calls, or send email. Our engineers are aware of the issue and are continuing to monitor the situation closely. We will update this incident when we learn more.
Components affected
Singlewire Software Email Notifications

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/20/2025 11:03AM

All InformaCast Fusion functionality has been restored and returned to normal.

MONITORING 11 days ago - at 10/20/2025 10:05AM

All Fusion notification channels are responding normally.

We will continue to monitor the situation for next hour to ensure there are no lingering issues.

MONITORING 11 days ago - at 10/20/2025 09:55AM

InformaCast Fusion is now able to send SMS messages and place calls reliably. Email send are succeeding, but inconsistent delivery times are noted.

We will update this incident when we learn more.

MONITORING 11 days ago - at 10/20/2025 08:53AM

InformaCast Fusion is currently experiencing a service interruption due to a widespread incident reported by our cloud provider.

At this time Fusion cannot send SMS messages, place phone calls, or send email.

Our engineers are aware of the issue and are continuing to monitor the situation closely. We will update this incident when we learn more.

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