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Outage in Singlewire Software

Critical Outage - Visitor Aware

Resolved Minor
November 18, 2025 - Started 6 months ago - Lasted about 7 hours
Official incident page

Incident Report

Visitor Aware is currently down due to issues with our third party provider Cloudflare. They are working to get the issued resolved and we will keep you updated on their progress.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/18/2025 08:20PM

The Cloudflare issue has been resolved.

MONITORING 6 months ago - at 11/18/2025 07:13PM

We are still waiting to hear back from Cloudflare that they have resolved all issues. All indications are that everything is back to normal.

MONITORING 6 months ago - at 11/18/2025 05:43PM

Cloudflare is continuing to make progress on their recovery.

MONITORING 6 months ago - at 11/18/2025 04:45PM

We are continuing to monitor Cloudflare as they make progress on their issue.

MONITORING 6 months ago - at 11/18/2025 03:47PM

Cloudflare appears to resolved their issue but not yet given the all clear. We will continue to monitor their progress.

IDENTIFIED 6 months ago - at 11/18/2025 02:45PM

Cloudflare has implemented a fix. We will continue to post updates as we monitor their progress.

IDENTIFIED 6 months ago - at 11/18/2025 01:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 months ago - at 11/18/2025 01:39PM

Visitor Aware is currently down due to issues with our third party provider Cloudflare. They are working to get the issued resolved and we will keep you updated on their progress.

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