Outage in Singlewire Software

Critical Outage - Visitor Aware

Resolved Minor
November 18, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

Visitor Aware is currently down due to issues with our third party provider Cloudflare. They are working to get the issued resolved and we will keep you updated on their progress.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 08:20PM

The Cloudflare issue has been resolved.

MONITORING about 2 months ago - at 11/18/2025 07:13PM

We are still waiting to hear back from Cloudflare that they have resolved all issues. All indications are that everything is back to normal.

MONITORING about 2 months ago - at 11/18/2025 05:43PM

Cloudflare is continuing to make progress on their recovery.

MONITORING about 2 months ago - at 11/18/2025 04:45PM

We are continuing to monitor Cloudflare as they make progress on their issue.

MONITORING about 2 months ago - at 11/18/2025 03:47PM

Cloudflare appears to resolved their issue but not yet given the all clear. We will continue to monitor their progress.

IDENTIFIED about 2 months ago - at 11/18/2025 02:45PM

Cloudflare has implemented a fix. We will continue to post updates as we monitor their progress.

IDENTIFIED about 2 months ago - at 11/18/2025 01:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 11/18/2025 01:39PM

Visitor Aware is currently down due to issues with our third party provider Cloudflare. They are working to get the issued resolved and we will keep you updated on their progress.

Latest Singlewire Software outages

Emergency Calling Integration Errors - 7 days ago
Emergency Calling Integration Errors - about 1 month ago
Visitor Aware - service disruption due to cloud provider incident - 3 months ago
Emergency Calling Integration Errors - 3 months ago
Service disruption due to cloud provider incident - 3 months ago

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