Outage in Sisense for Cloud Data Teams
Sisense MS unavailable for some Cloud customers
Resolved Minor
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Outage Details
We are working with AWS to investigate network connectivity issues for some instances and increased error rates and latencies for the EC2 APIs within the US-EAST-2 Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/status
The Sisense Support Team can be reached at support@sisense.com.
Latest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 07/28/2022 07:05PM
All Linux hosted Sisense MS customers environments have been recovered.
We are continuing to work on restoring our Windows hosted customers affected by the AWS power outage.
The Sisense Support Team can be reached at support@sisense.com.
MONITORING
almost 3 years ago - at 07/28/2022 06:25PM
We are continuing see recovery of Sisense MS instances that were affected by the loss of power AWS US-EAST-2 Region.
The Sisense team is working with AWS to ensure restored functionality for our remaining affected customers.
Further information on the issue can be found https://health.aws.amazon.com/health/status
MONITORING
almost 3 years ago - at 07/28/2022 05:36PM
Affected Sisense MS instance should now be functional.
AWS has confirmed that a majority of affected EC2 have recovered. Sisense will continue to monitor our MS environments to ensure all affected systems are operational.
If you are still experiencing issues on your instance, the Sisense Support Team can be reached at support@sisense.com.
INVESTIGATING
almost 3 years ago - at 07/28/2022 05:29PM
We are working with AWS to investigate network connectivity issues for some instances and increased error rates and latencies for the EC2 APIs within the US-EAST-2 Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/status
The Sisense Support Team can be reached at support@sisense.com.
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