Outage in Site24x7
Slowness observed in accessing Site24x7
Resolved Minor
July 15, 2026 - Started 3 days ago
- Lasted about 7 hours
Incident Report
Summary AI Generated
Site24x7 experienced a 6.5-hour minor incident caused by increased load on a MySQL cluster, resulting in slowness across the platform. The issue broadly impacted core services including APM, server monitoring, REST API, network monitoring, cloud integrations (AWS, Azure, GCP), StatusIQ, and the main website. The team investigated and resolved the database load issue to restore normal performance.
We are experiencing increased load on one of our MySQL clusters, which is causing slowness while accessing Site24x7. Our team is actively investigating and working to resolve the issue as quickly as possible.
Components affected
Site24x7 APM Service (plusinsight.site24x7.com) Site24x7 AWS Site24x7 Azure Site24x7 Google Cloud Platform Site24x7 Internet Services Site24x7 Network Monitoring Site24x7 On-Premise Poller Data Receiver Service Site24x7 REST API Site24x7 Server Service (plus.site24x7.com) Site24x7 StatusIQ Site24x7 WebsiteTrusted by 1,000+ teams
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