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Outage in SiteLink Services

Login issues after recent Microsoft update

Resolved Minor
April 21, 2026 - Started 18 days ago - Lasted 14 days

Incident Report

We're investigating an issue that is preventing users from logging into Sitelink after a recent Microsoft update. In the meantime, we recommend using Sitelink myHub or uninstalling the Microsoft update by going to your computer Settings > Windows Update> Update history > Uninstall Updates. Click on KB5083769 and Uninstall.

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Latest Updates ( sorted recent to last )
18 days ago - at 04/21/2026 05:47PM

We're investigating an issue that is preventing users from logging into Sitelink after a recent Microsoft update. In the meantime, we recommend using Sitelink myHub or uninstalling the Microsoft update by going to your computer Settings > Windows Update> Update history > Uninstall Updates. Click on KB5083769 and Uninstall.

16 days ago - at 04/23/2026 06:20PM

Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.

15 days ago - at 04/24/2026 05:08PM

Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.

12 days ago - at 04/27/2026 02:41PM

Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.

9 days ago - at 04/30/2026 03:25PM

We are continuing to monitor reports of SiteLink Web Edition login delays related to a recent Microsoft Windows update (KB5083769). While our Engineering team works to identify a code-based resolution, we have confirmed that the issue is specific to the interaction between this update and SQL components.

Current Workarounds:
1. Use MyHub: Users experiencing login issues for the desktop application can access their site via MyHub, which remains unaffected.
2. Uninstall Microsoft update KB5083769:
Navigate to Settings > Windows Update > Update history.
Select Uninstall Updates.
Locate KB5083769, click Uninstall, and restart your computer.

Latest SiteLink Services outages

Intermittent Login Issue - 22 days ago
Gate Activity Log Issue - 2 months ago

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