Outage in Skillable

Lab Launch Failures and Delays

Resolved Minor
September 25, 2025 - Started about 1 month ago - Lasted about 7 hours

Incident Report

Skillable engineers are currently investigating reports of long launch times, labs failing to launch, and labs failing to tear down. Further updates will be provided as information becomes available.
Components affected
Skillable Cloud Services

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Latest Updates ( sorted recent to last )
about 1 month ago - at 09/25/2025 01:41PM

Skillable engineers are currently investigating reports of long launch times, labs failing to launch, and labs failing to tear down. Further updates will be provided as information becomes available.

about 1 month ago - at 09/25/2025 02:41PM

Skillable engineers now consider this incident to be mitigated. We’ve observed that average lab launch times are back to expected performance levels. Further updates will be provided as we move toward full resolution.

about 1 month ago - at 09/25/2025 03:41PM

Skillable engineers continue to monitor lab launch times to ensure that mitigation efforts are effective.
We remain focused on maintaining stable performance and will provide additional updates as new information is available.

about 1 month ago - at 09/25/2025 04:41PM

Skillable engineers are investigating new reports of this issue still occurring. We are continuing to work towards a hotfix for this issue. We will provide additional updates as new information is available.

about 1 month ago - at 09/25/2025 05:41PM

Skillable engineers have identified the root cause of this issue. A hotfix is currently undergoing testing before being deployed to production. We will provide additional updates as new information is available.

about 1 month ago - at 09/25/2025 06:42PM

Skillable engineers have deployed a hotfix to production, which is currently undergoing validation. Early metrics indicate positive trends, suggesting the fix is addressing the issue effectively.

about 1 month ago - at 09/25/2025 07:41PM

Skillable engineers continue to monitor hotfix effectiveness post-deployment. Most recent metrics indicate positive trends, suggesting the fix is continuing to address the issue effectively.

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