Outage in Skilljar

Degraded Performance - Increased Errors on Learner Experience

Resolved Minor
October 21, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We're aware of the ongoing issue with increased errors on the learner experience, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Components affected
Skilljar Course Platform

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/21/2024 05:38PM

The identified issue with the learner experience has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.

MONITORING about 1 year ago - at 10/21/2024 05:21PM

A fix has been implemented for the identified issue impacting the learner experience, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.

INVESTIGATING about 1 year ago - at 10/21/2024 04:23PM

Our engineering team is continuing to investigate the issue causing increased errors on the learner experience. We have made progress in narrowing down potential causes and are working diligently to identify the root cause.

We will provide further updates as we gather more information. Thank you for your continued patience and understanding as we work towards a resolution.

INVESTIGATING about 1 year ago - at 10/21/2024 03:31PM

We're aware of the ongoing issue with increased errors on the learner experience, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.

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