Issues with QES signing

We are currently experiencing issues with the qualified electronic signature (QES). Some users may incorrectly be asked to upgrade their signature quality or repeat their identification, even though their identification is valid — **no re-identification is necessary.** Signing with other signature qualities (SES/AES) is not affected. The issue is caused by a disruption at one of our partners; we are in close contact with them to resolve it as quickly as possible. We will provide an update as soon as the service is fully restored.

We are continuing to work with our partner on resolving this issue. Clarification on scope: the disruption affects **both** qualified (QES) and advanced (AES) electronic signatures. Affected users may incorrectly be asked to increase their signature quality, repeat their identification, or purchase an identification — even though their identification is valid. No re-identification or purchase is necessary, and already completed signatures remain fully valid. Signing with simple electronic signatures (SES) is not affected. We will provide a further update as soon as the service is restored.