Outage in Skyvern

Stuck Task And Workflow Runs - Impacted By AWS Outage

Resolved Major

October 20, 2025 - Started 4 months ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/20/2025 10:46PM

We've fully recovered

MONITORING 4 months ago - at 10/20/2025 10:04PM

Skyvern Browser Sessions have recovered.

There's a long queue to process the backed up runs. It'll take 4-5 hours for us to catch up processing the agent runs in real time.

MONITORING 4 months ago - at 10/20/2025 09:33PM

We're seeing recoveries. Started ramping up our infrastructure to process agent runs.

IDENTIFIED 4 months ago - at 10/20/2025 05:52PM

We're still impacted by the AWS outage. All the runs are stuck at the "created" status. These runs won't be executed going forward and we're planning to cancel the stuck runs once the incident is resolved.

Sorry for the inconvenience and please reach out to us if you need any help support@skyvern.com

IDENTIFIED 4 months ago - at 10/20/2025 08:02AM

Our browsers are impacted and failing to start.

IDENTIFIED 4 months ago - at 10/20/2025 07:50AM

The issue has been identified - aws has an outage in us-east-1 (https://health.aws.amazon.com/health/status)

INVESTIGATING 4 months ago - at 10/20/2025 07:50AM

Our task/workflow processing infrastructure is running behind due to AWS's major outage in us-east-1:
https://health.aws.amazon.com/health/status

INVESTIGATING 4 months ago - at 10/20/2025 07:49AM

We are currently investigating this issue.

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