Outage in Slack

Issues with some login emails

Resolved Minor
March 28, 2025 - Started about 1 month ago - Lasted 7 days
Official incident page

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Outage Details

Some users may find that their confirmation code emails are inadvertently landing in their junk/spam folders, or are otherwise not being delivered to their inboxes as expected. We are investigating and we'll provide another update as soon as we have news to share.

In the meantime, please check your junk/spam folders for these emails, and add @slack.com and @slack-mail.com to your trusted senders/contacts list. We apologize for the disruption to your work.

Latest Updates ( sorted recent to last )
about 1 month ago - at 04/02/2025 11:26PM

We've made progress on our investigation and have narrowed down the source of the issue. We're working to get a fix out to affected users. We appreciate you bearing with us as we continue to sort this out.

about 1 month ago - at 04/02/2025 04:43PM

We continue to investigate this issue, but unfortunately do not have any new information to share at this time.Thank you for your continued patience as the team works towards a resolution.

about 1 month ago - at 03/31/2025 05:47PM

We’re still actively investigating this issue, but we don’t have any new information to share at this time.Thanks for sticking with us as we continue to work towards a fix.

about 1 month ago - at 03/28/2025 07:19PM

We're continuing to investigate the issue with email delivery. More updates to be shared as they're made available.

Please add the proper Slack domains to any allowed lists and continue to check your spam/junk folders.

about 1 month ago - at 03/28/2025 05:51PM

Our investigation with this issue is still ongoing, but we don't have any new updates to provide. Once we know more, we'll be back with another update.

We still recommend checking your junk/spam folders for any missed emails and to add the proper Slack domains to your allowed lists.

about 1 month ago - at 03/28/2025 02:29AM

Some users may find that their confirmation code emails are inadvertently landing in their junk/spam folders, or are otherwise not being delivered to their inboxes as expected. We are investigating and we'll provide another update as soon as we have news to share.

In the meantime, please check your junk/spam folders for these emails, and add @slack.com and @slack-mail.com to your trusted senders/contacts list. We apologize for the disruption to your work.

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