Trouble with search

We are continuing to work on remediating the search backlog. Users should see ongoing improvement in search functionality as this work progresses.Current status and actions being taken: We are continuing to process and clear the backlog of search jobs that were incomplete as they were queued during the incident's impact period. Once cleared, older messages and content from that specific time will appear normally. New content (and content prior to this incident) is already appearing as normal in search queries.We'll provide another update once the issue is fully resolved for all users.

We’ve been able to restore search functionality to affected users, but are continuing to work through a backlog of incomplete search jobs.Current status and actions being taken: During this issue, a related backend job related to search indexing queued a number of unprocessed jobs. We’re actively working to process these requests so search results appear correctly.Scope: A number of search queries were failing for users globally.Current impact to end users: Search functionality has been restored, but some results may not appear or appear incorrectly as we work to clear the backlog.Known workarounds: No known workarounds at this time.We’ll be back with another update once the search jobs are complete.

Our work on this issue is still ongoing, but we have no new information to share just yet.Current status and actions being taken: We continue to observe signs of recovery, and some search functionality may be back to normal. However, some users may still experience intermittent issues, such as missing search results. We're still working hard to resolve the issue entirely.We'll be back with another update once we have news to share.

Our work on this issue is ongoing, but we are showing signs of recovery with the affected search features.Current Status and Actions: We identified a spike in backend search requests. To help mitigate the impact, we've adjusted request traffic, leading to signs of recovery. We're continuing to monitor as our work progresses.We'll provide another update once impact is resolved for all users.

Our investigation is still ongoing Current status and actions being taken: We’re continuing our investigation into the search related errors to identify potential causes.Estimated time to resolution: No time to available.Scope: A number of search queries may be failing for users globally. Current impact to end users: Issues with search functionality in Slack, including AI Search and some admin dashboards such as “Manage members”.Known workarounds: No known workarounds at this time.We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

We're continuing to investigate an incident and have increased our response urgency.Current impact to end users: Some users may experience issues related to search, including some admin dashboards such as “Manage members”.We'll be back with another update in 30 minutes. Thanks for your patience.

We’re investigating an issue where some users are having trouble searching in Slack. We’ll be back with another update once we know more.