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Outage in Slack

Trouble with adding payment methods

Resolved Minor
January 14, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

We're investigating a new incident.

  • Current impact to end users: We’re aware of an issue impacting some users’ ability to add payment methods. Our teams are investigating, and we’ll provide an update in 30 minutes or sooner if additional information becomes available.

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Latest Updates ( sorted recent to last )
2 days ago - at 01/14/2026 11:04PM

We are actively working to resolve this issue.Current status and actions being taken: We are continuing to deploy the fix and are monitoring the situation closely to ensure a complete resolution.Estimated time to resolution: No ETA at this time.Scope: This issue does not affect any specific region, but a small percentage of users attempting to add a new payment method during checkout may be impacted globally.Current impact to end users: Some users may encounter a “Something’s gone wrong” error when attempting to add payment methods during checkout.Known workarounds: No known workarounds at this time.We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

2 days ago - at 01/14/2026 10:37PM

We are actively working to resolve this issue.Current status and actions being taken: In addition to the initial rollback, we are now deploying a fix to prevent any recurrence of this issue. While we work towards a full resolution and continue to monitor internal metrics, user impact remains mitigated.Estimated time to resolution: No ETA at this time.Scope: This issue does not affect any specific region, but a small percentage of users attempting to add a new payment method during checkout may be impacted globally.Current impact to end users: Some users may encounter a “Something’s gone wrong” error when attempting to add payment methods during checkout.Known workarounds: No known workarounds at this time.We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

2 days ago - at 01/14/2026 10:03PM

We are actively working to resolve this issue.Current status and actions being taken:  We have identified a configuration change as the potential cause of this issue and have performed a rollback to mitigate customer impact. We'll continue to monitor internal metrics as we work through this.Estimated time to resolution:  No ETA at this time.Scope: This issue does not affect any specific region, but a small percentage of users attempting to add a new payment method during checkout may be impacted globally.Current impact to end users: Some users may encounter a “Something’s gone wrong” error when attempting to add payment methods during checkout.Known workarounds: No known workarounds at this time.We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

2 days ago - at 01/14/2026 09:24PM

We're investigating a new incident.Current impact to end users: We’re aware of an issue impacting some users’ ability to add payment methods. Our teams are investigating, and we’ll provide an update in 30 minutes or sooner if additional information becomes available.

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