EKM customers experiencing issues with channel loading and message delivery

We’re investigating this issue:Current status and actions being taken:  We believe an issue with an upstream provider may be impacting some Slack services. We’re partnering with them to help with our investigation and are waiting on additional details from their analysis. In parallel, we’re actively reviewing the cache configuration to alleviate the impact.Estimated time to resolution: No ETA at this time.Scope: This is not affecting any specific region, but a percentage of Enterprise Key Management (EKM) customers may experience impact globally.Current impact to end users: Customers using Enterprise Key Management (EKM) may experience issues sending messages and loading some channels.Known workarounds: No known workarounds at this time.
We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

We’re investigating this issue:Current status and actions being taken:  We’re seeing renewed, elevated error rates and latency affecting customers using Enterprise Key Management (EKM). Affected customers may experience issues sending messages and loading some channels. Our team is actively investigating this issue.Estimated time to resolution: No ETA at this time.Scope: This is not affecting any specific region, but a percentage of Enterprise Key Management (EKM) customers may experience impact globally.Current impact to end users: Customers using Enterprise Key Management (EKM) may experience issues sending messages and loading some channels.Known workarounds: No known workarounds at this time.

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

Between approximately 10:55 AM and 11:10 AM PDT, customers using Enterprise Key Management (EKM) may have experienced issues sending messages and loading some channels. Error rates have returned to normal levels and customers should now see expected performance. We are continuing to investigate the underlying cause and monitoring closely. We apologize for the disruption.