Outage in Slack
EKM customers experiencing issues with channel loading and message delivery
Resolved MinorIncident Report
Summary AI Generated
Slack experienced elevated error rates and latency affecting Enterprise Key Management (EKM) customers globally, causing issues with sending messages and loading channels. The incident impacted messaging, connectivity, files, and apps/integrations/APIs components. The service disruption lasted 12 minutes and was classified as a minor incident.
We’re investigating this issue:
- Current status and actions being taken: We’re seeing renewed, elevated error rates and latency affecting customers using Enterprise Key Management (EKM). Affected customers may experience issues sending messages and loading some channels. Our team is actively investigating this issue.
- Estimated time to resolution: No ETA at this time.
- Scope: This isn't affecting any specific region, but a percentage of Enterprise Key Management customers may experience impact globally.
- Current impact to end users: Customers using Enterprise Key Management (EKM) may experience issues sending messages and loading some channels.
- Known workarounds: No known workarounds at this time.
We'll continue to provide updates every 30 minutes until the impact is resolved for all users.
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Latest Updates ( sorted recent to last )
about 2 hours ago - at 05/11/2026 02:09PM
We’re investigating this issue:Current status and actions being taken: We’re seeing renewed, elevated error rates and latency affecting customers using Enterprise Key Management (EKM). Affected customers may experience issues sending messages and loading some channels. Our team is actively investigating this issue.Estimated time to resolution: No ETA at this time.Scope: This isn't affecting any specific region, but a percentage of Enterprise Key Management customers may experience impact globally.Current impact to end users: Customers using Enterprise Key Management (EKM) may experience issues sending messages and loading some channels.Known workarounds: No known workarounds at this time.
We'll continue to provide updates every 30 minutes until the impact is resolved for all users.
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