Outage in Slack
Trouble Accessing Historical Messages With Custom Data Retention Policies Enabled
Minor
August 13, 2026 - Started about 8 hours ago
Official incident page
Official incident page
Incident Report
Users with custom data retention policies enabled might be unable to see or load older messages. We apologize for the trouble and we'll share more news as it becomes available.
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Latest Updates ( sorted recent to last )
about 7 hours ago - at 08/13/2026 09:49PM
We're continuing to investigate an issue affecting a subset of channels with custom message retention settings. Our teams are working to identify the technical trigger and an appropriate fix. We'll provide an update as more news becomes available.
about 8 hours ago - at 08/13/2026 09:21PM
Users with custom data retention policies enabled might be unable to see or load older messages. We apologize for the trouble and we'll share more news as it becomes available.
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