Outage in SlimPay

[Important Information] - SMS delivery latencies

Resolved Minor

July 05, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

[EN] Dear customers, We would like to inform you that we are experiencing some latencies in the SMS service for certain countries, which may cause delays in the delivery of messages to subscribers. Our teams work to ensure that service is fully reestablished. We apologise for any inconvenience caused. Best regards, The SlimPay Team [FR] Chers clients, Nous vous informons que nous rencontrons des problèmes de latence dans le service d'envoi de SMS pour certains pays, ce qui peut entraîner des retards dans la livraison des SMS à certains signataires. Nos équipes travaillent afin que le service soit complétement rétabli. Veuillez nous excuser pour tout désagrément. Cordialement, L'équipe SlimPay

Components affected

SlimPay Network

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/05/2023 09:48AM

[EN]
The situation has been resolved and our teams are following up the corrective action.

Best regards,
The SlimPay Team

--
[FR]
La situation a été résolue et nos équipes font un suivi du correctif.

Cordialement,
L'équipe SlimPay

INVESTIGATING over 2 years ago - at 07/05/2023 08:48AM

[EN]
Dear customers,
We would like to inform you that we are experiencing some latencies in the SMS service for certain countries, which may cause delays in the delivery of messages to subscribers.
Our teams work to ensure that service is fully reestablished.
We apologise for any inconvenience caused.
Best regards,
The SlimPay Team

[FR]
Chers clients,
Nous vous informons que nous rencontrons des problèmes de latence dans le service d'envoi de SMS pour certains pays, ce qui peut entraîner des retards dans la livraison des SMS à certains signataires.
Nos équipes travaillent afin que le service soit complétement rétabli.
Veuillez nous excuser pour tout désagrément.
Cordialement,
L'équipe SlimPay

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