Outage in Sling Money
Payment delays
Resolved Minor
October 20, 2025 - Started 6 months ago
- Lasted about 13 hours
Incident Report
We’re currently experiencing a delay with payments right now due to an AWS outage: https://health.aws.amazon.com/health/status. Deposits, withdrawals and transfers might take longer than usual.
We're also experiencing an outage with our customer support platform. This may affect live chat availability and support response times.
We’re monitoring the situation closely and will provide updates as soon as the service is restored. In the meantime, if you need urgent assistance, please reach out to us via email at support@sling.money or through social media.
Thank you for your patience and understanding.
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Latest Updates ( sorted recent to last )
MONITORING
6 months ago - at 10/20/2025 05:58PM
We’re currently experiencing a delay with payments right now due to an AWS outage: https://health.aws.amazon.com/health/status. Deposits, withdrawals and transfers might take longer than usual.
We’re monitoring the situation closely and will provide updates as soon as the service is restored. Thank you for your patience and understanding.
RESOLVED
6 months ago - at 10/20/2025 11:00AM
We've processed all delayed payments, and all new payments should be processed as usual.
MONITORING
6 months ago - at 10/20/2025 10:53AM
The underlying issue has been fixed by AWS, and new payments are succeeding. We're working on getting the delayed payments processed.
INVESTIGATING
6 months ago - at 10/20/2025 07:35AM
We’re currently experiencing a delay with payments right now due to an AWS outage: https://health.aws.amazon.com/health/status. Deposits, withdrawals and transfers might take longer than usual.
We're also experiencing an outage with our customer support platform. This may affect live chat availability and support response times.
We’re monitoring the situation closely and will provide updates as soon as the service is restored. In the meantime, if you need urgent assistance, please reach out to us via email at support@sling.money or through social media.
Thank you for your patience and understanding.
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