Outage in Sling Money

Issue with adding new mobile money wallets

Resolved Minor

December 01, 2025 - Started 4 months ago - Lasted 1 day

Incident Report

Some users are unable to add new mobile money wallets in the Sling Money app. Existing wallets and transfers from already-linked wallets are functioning normally.

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Latest Updates ( sorted recent to last )

IDENTIFIED 4 months ago - at 12/02/2025 01:19PM

Our mobile money partner has identified some issues with specific mobile money providers, they are investigating and attempting to resolve the issue.

INVESTIGATING 4 months ago - at 12/02/2025 10:59AM

Some users are unable to add new mobile money wallets in the Sling Money app. We are actively working with our Mobile Money Wallet partner to fix this issue.

This does not impact withdrawals and deposits.

INVESTIGATING 4 months ago - at 12/02/2025 10:24AM

Some users are unable to add new mobile money wallets in the Sling Money app. We are actively working with our Mobile Money Wallet partner to fix this issue.

Airtel Uganda is also facing a service interruption impacting withdrawals and deposits.

Other mobile money wallets remain functional. Check the supported countries and providers in our FAQs.

INVESTIGATING 4 months ago - at 12/01/2025 11:32AM

Some users are unable to add new mobile money wallets in the Sling Money app. Existing wallets and transfers from already-linked wallets are functioning normally.

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