Outage in smapOne

Problem with downloading single pdf reports via preview API routes

Resolved Minor
January 23, 2025 - Started 30 days ago - Lasted 4 days
Official incident page

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Outage Details

Who is affected? Automations that are downloading pdf reports for single data records via preview routes (like /Backend/preview/Smaps/[smapid]/Versions/[version]/Records/[recordid].Pdf) since 20.1.25 from 9:32 am Error behavior: Due to an internal change pdf is not recognized as a valid data record export format. Workaround: use /Backend/intern/Smaps/[smapid]/Versions/[version]/Data/[recordid].Pdf instead We are in the process of solving it as quickly as possible
Components affected
smapOne Platform
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 01/27/2025 12:57PM

The issue has now been fixed, and the preview routes are functioning as expected.

IDENTIFIED 30 days ago - at 01/23/2025 03:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED 30 days ago - at 01/23/2025 03:39PM

Who is affected?
Automations that are downloading pdf reports for single data records via preview routes (like /Backend/preview/Smaps/[smapid]/Versions/[version]/Records/[recordid].Pdf) since 20.1.25 from 9:32 am

Error behavior:
Due to an internal change pdf is not recognized as a valid data record export format.

Workaround:
use /Backend/intern/Smaps/[smapid]/Versions/[version]/Data/[recordid].Pdf instead

We are in the process of solving it as quickly as possible

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