Outage in SmartTech
Firebase shard connectivity issue
Resolved MajorIncident Report
we have had a connectivity issue to one of our Firebase shards that has affected the ability of users to start new sessions and editing lessons which should be resolved now. We remain monitoring the situation to confirm that the incident doesn't reproduce again.
Components affected
SmartTech Creating and editing lessons SmartTech Delivering lessons SmartTech Students joining live lessonsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 09/05/2026 01:59AM
This incident has been resolved.
MONITORING
13 days ago - at 09/04/2026 03:51PM
we have had a connectivity issue to one of our Firebase shards that has affected the ability of users to start new sessions and editing lessons which should be resolved now. We remain monitoring the situation to confirm that the incident doesn't reproduce again.
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