Outage in Smart Send
Incident when booking labels
Resolved MajorIncident Report
An issue from a subcontractor is causing issues when saving a booked PDF shipping label in the database.
The issue has been identified from the subcontractor and they are working on solving it. At the moment they do not have en ETA on the issue.
We will see if we can find a workaround until their system is up and running again.
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Latest Updates ( sorted recent to last )
MONITORING
almost 5 years ago - at 05/31/2021 07:00AM
System is operational again.
We have made a temporary workaround and redirected our storage to another location within the EU.
This has solved the issue temporally until our subcontractor has fixed the issue in their end.
We will monitor the situation closely for now.
IDENTIFIED
almost 5 years ago - at 05/31/2021 06:30AM
An issue from a subcontractor is causing issues when saving a booked PDF shipping label in the database.
The issue has been identified from the subcontractor and they are working on solving it. At the moment they do not have en ETA on the issue.
We will see if we can find a workaround until their system is up and running again.
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