Outage in Smartling

Dashboard performance degradation

Resolved Minor
October 20, 2025 - Started 8 days ago - Lasted 1 day
Official incident page

Incident Report

Our Engineering team is currently investigating intermittent performance degradations to the Smartling translation platform and API due to an ongoing AWS outage in the US-EAST-1 region (affecting most of the AWS services), some of our features are experiencing intermittent delays or errors. We will provide more information as it becomes available. Global Delivery Network services remain operational.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/21/2025 11:32AM

This incident has been resolved.

MONITORING 7 days ago - at 10/21/2025 08:51AM

Our feature flags provider has reported that their service has been restored to healthy levels following a load balancer upgrade and capacity increase.

We are seeing signs of recovery and continue to monitor our systems closely.

MONITORING 7 days ago - at 10/21/2025 04:35AM

We continue to experience an issue with our feature flags provider, which may affect some integrations and vendor-related functionality.

Our team is actively monitoring the situation and will share updates as they become available.

MONITORING 8 days ago - at 10/20/2025 09:50AM

We are continuing to monitor for any further issues.

MONITORING 8 days ago - at 10/20/2025 09:50AM

Our Engineering team is currently investigating intermittent performance degradations to the Smartling translation platform and API due to an ongoing AWS outage in the US-EAST-1 region (affecting most of the AWS services), some of our features are experiencing intermittent delays or errors. We will provide more information as it becomes available. Global Delivery Network services remain operational.

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