Outage in SmartRecruiters

Errors Occurring When Attempting to Access Candidate Data

Resolved Major

May 06, 2026 - Started 12 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU: SmartRecruiters] Prod: [People page][Candidates][Hireloop]

Components affected

SmartRecruiters

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 05/06/2026 08:25PM

The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!

MONITORING 12 days ago - at 05/06/2026 08:09PM

Our team has identified the issue and has implemented a fix. We are now monitoring the results for any further performance issues.

INVESTIGATING 12 days ago - at 05/06/2026 07:54PM

We have identified the issue affecting some users' access to Candidate information/details and are working on a solution. We will keep you updated and appreciate your patience!

INVESTIGATING 12 days ago - at 05/06/2026 07:20PM

We are continuing to investigate this issue.

INVESTIGATING 12 days ago - at 05/06/2026 07:19PM

We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!

Datacentre: [DCEU: SmartRecruiters] Prod: [People page][Candidates][Hireloop]

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