Outage in SmartSurvey
AI Services Disrupted
Resolved Major
July 20, 2026 - Started 5 days ago
- Lasted about 4 hours
Incident Report
We have seen a high level of errors related to AI processing which appear to be caused by one of our providers being unavailable. All AI processing should be considered offline.
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Latest Updates ( sorted recent to last )
5 days ago - at 07/20/2026 07:02PM
We have seen a high level of errors related to AI processing which appear to be caused by one of our providers being unavailable. All AI processing should be considered offline.
5 days ago - at 07/20/2026 09:12PM
One of our AI providers has had connectivity issues for a number of hours. They are aware and are looking to resolve this as soon as possible.
5 days ago - at 07/20/2026 10:41PM
The provider has marked the issue as resolved. We are monitoring it to make sure the AI queue is serviced.
Latest SmartSurvey outages
SMS Sending - 29 days ago
AI features experiencing degraded performance - about 1 month ago
AI Processing - 2 months ago
Our hosting providers maintenance causing downtime - 4 months ago
EU System Down - 5 months ago
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