Outage in Smobilpay
Performance degradation affecting Orange Money Cash in / DEPOT and Orange Money Cash Out / RETRAIT Services.
Resolved MajorIncident Report
We have identified a major outage with (Orange Money Cash in / DEPOT and Orange Money Cash Out / RETRAIT). This issue has been escalated to the mobile operator and we are following up closely to ensure a speedy resolution.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 04/15/2026 09:57AM
The incident has been resolved. We apologise for the inconvenience.
IDENTIFIED
13 days ago - at 04/14/2026 05:52PM
We are continuing to work on a fix for this issue.
IDENTIFIED
13 days ago - at 04/14/2026 05:52PM
We have identified a major outage with (Orange Money Cash in / DEPOT and Orange Money Cash Out / RETRAIT). This issue has been escalated to the mobile operator and we are following up closely to ensure a speedy resolution.
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