Outage in SMS Magic

SMS Magic Customer Portal Service is Down

Resolved Major
February 19, 2024 - Started about 1 year ago
Official incident page

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Outage Details

Customers would not be able to login into SMS Magic Customer Portal & access any services
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/19/2024 01:00PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 02/19/2024 01:00PM

The issue is identified. There was an issue identified in the database related to Customer Portal. This is fixed. Monitoring is enabled.

INVESTIGATING about 1 year ago - at 02/19/2024 12:08PM

Customers would not be able to login into SMS Magic Customer Portal & access any services

Latest SMS Magic outages

Disruption in email service - Investigation & fix in progress ( US, EU & AUS datacenter ) - 7 months ago
SMS Magic readiness update - Salesforce Spring '24 release Updates - about 1 year ago
Analytics Data is not visible on the Customer Portal Dashboard from 26th June 2023 (US Datacenter) - over 1 year ago
Billing system was down (AUS Datacenter) - almost 2 years ago
Disruption in email service - Investigation & fix in progress ( US, EU & AUS datacenter ) - almost 2 years ago

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