Outage in SMS Magic

Carrier Partner Incident - Verizon Short Code (Route 1) SMS Latency

Resolved Minor

April 29, 2026 - Started about 7 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Start Time : Apr 29, 2026 - 11:51 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED about 6 hours ago - at 04/29/2026 08:15PM

Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Apr 29, 13:12 PDT

INVESTIGATING about 7 hours ago - at 04/29/2026 06:56PM

Start Time : Apr 29, 2026 - 11:51 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon.
The cause of this issue is under investigation at this time.

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