Outage in SMS Magic

Carrier Partner Incident - Short Code (Route 1) SMS Degradation

Resolved Major

June 02, 2026 - Started 3 days ago - Lasted about 16 hours
Official incident page

Incident Report

Start Time : Jun 02, 2026 - 12:54 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 06/03/2026 12:35PM

Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jun 2, 17:32 PDT

MONITORING 3 days ago - at 06/02/2026 09:10PM

A fix has been implemented by upstream carrier partner teams for the issue impacting short code (route 1) SMS services.

IDENTIFIED 3 days ago - at 06/02/2026 09:01PM

Customers may experience widespread degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).
Our Provider team is currently working with the upstream carrier to restore the services.

INVESTIGATING 3 days ago - at 06/02/2026 08:51PM

Start Time : Jun 02, 2026 - 12:54 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

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