Outage in SMS Magic

United Kingdom SMS - Missing Delivery Reports for a subset of UK LVNs

Resolved Minor

June 09, 2026 - Started 6 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an upstream network issue affecting SMS delivery reports within the United Kingdom. What is happening: Delivery status reports (DLRs) are missing or delayed for a subset of UK Long Virtual Numbers (LVNs) across multiple UK mobile networks. Customer Impact: Please note that actual text message delivery is functioning, but the status updates returning to your platform may currently be missing or inaccurate. Next Steps: We are actively collaborating with our carrier partners to isolate and resolve the issue. We will provide a follow-up update as soon as more information or a timeline for resolution becomes available.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 06/09/2026 01:00PM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING 6 days ago - at 06/09/2026 08:39AM

We are currently investigating an upstream network issue affecting SMS delivery reports within the United Kingdom.

What is happening: Delivery status reports (DLRs) are missing or delayed for a subset of UK Long Virtual Numbers (LVNs) across multiple UK mobile networks.
Customer Impact: Please note that actual text message delivery is functioning, but the status updates returning to your platform may currently be missing or inaccurate.
Next Steps: We are actively collaborating with our carrier partners to isolate and resolve the issue.

We will provide a follow-up update as soon as more information or a timeline for resolution becomes available.

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