Outage in SMS Magic

UK SMS - Delivery degradation affecting subset of UK LVNs

Resolved Minor

October 20, 2026 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

Issue Description We are currently observing SMS delivery delays affecting a subset of UK virtual numbers. Customers sending SMS messages to UK mobile networks using the affected numbers may experience delayed delivery. Current Status Our team is working closely with our carrier partners to investigate the issue and restore normal service. We are actively monitoring the situation and will provide further updates as more information becomes available. We apologize for any inconvenience caused and appreciate your patience and understanding.

Components affected

SMS Magic Message Delivery Service

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 10/20/2026 12:07PM

The issue affecting SMS delivery to UK mobile networks through a subset of UK virtual numbers has been resolved.

We will continue to monitor service performance to ensure stability. We apologize for any inconvenience caused and appreciate your patience and understanding.

MONITORING 5 days ago - at 10/20/2026 11:34AM

A fix has been implemented, and we are monitoring the results to ensure service stability.

INVESTIGATING 5 days ago - at 10/20/2026 10:01AM

Issue Description

We are currently observing SMS delivery delays affecting a subset of UK virtual numbers. Customers sending SMS messages to UK mobile networks using the affected numbers may experience delayed delivery.

Current Status

Our team is working closely with our carrier partners to investigate the issue and restore normal service. We are actively monitoring the situation and will provide further updates as more information becomes available.

We apologize for any inconvenience caused and appreciate your patience and understanding.

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