Outage in SMTP2GO
Connectivity Issues
Resolved MinorIncident Report
Summary AI Generated
SMTP2GO experienced connectivity issues affecting their SMTP email sending service for approximately 8.5 hours on October 1, 2026. During the incident, users were advised to connect via regional servers (mail-eu.smtp2go.com or mail-us.smtp2go.com) as a workaround while the development team investigated. The incident was fully resolved by 21:04 UTC.
Our development team is continuing to investigate the connectivity issues.
In the meantime, please try connecting through mail-eu.smtp2go.com or mail-us.smtp2go.com. We also recommend safelisting our new inbound IP addresses, which are listed here: https://support.smtp2go.com/hc/en-gb/articles/227835308-Worldwide-Server-Locations-IP-Addresses-and-Email-Routing
Components affected
SMTP2GO Email sending (SMTP service)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/01/2026 09:04PM
This incident has been resolved.
INVESTIGATING
4 days ago - at 10/01/2026 12:38PM
Our development team is continuing to investigate the connectivity issues.
In the meantime, please try connecting through mail-eu.smtp2go.com or mail-us.smtp2go.com. We also recommend safelisting our new inbound IP addresses, which are listed here: https://support.smtp2go.com/hc/en-gb/articles/227835308-Worldwide-Server-Locations-IP-Addresses-and-Email-Routing
Latest SMTP2GO outages
Connection issues and 'processed' emails - 5 days ago
Issues connecting to mail.smtp2go.com - 5 days ago
Email Delivery Delays - AU Region - 6 days ago
Email Delivery Delays - AU Region - 6 days ago
Inbound Timeout - 6 days ago
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