Outage in Snapdocs

Snapdocs Support - Phone Outage

Resolved Minor
June 12, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing a temporary phone outage with our provider. Consequently, our support team is currently unable to answer phone calls. However, we are actively monitoring and responding to emails. For any support inquiries, please reach us at support@snapdocs.com. We will provide updates as soon as our phone service is restored.
Components affected
Snapdocs Mobile Notary Snapdocs Closings
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 06/12/2025 10:21PM

This incident has been resolved.

MONITORING 3 months ago - at 06/12/2025 09:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 06/12/2025 08:17PM

Phone services remain unavailable due to the ongoing outage. Support is still actively monitoring and responding to emails. For any support inquiries, please reach us at support@snapdocs.com.

IDENTIFIED 3 months ago - at 06/12/2025 06:30PM

We are experiencing a temporary phone outage with our provider. Consequently, our support team is currently unable to answer phone calls. However, we are actively monitoring and responding to emails. For any support inquiries, please reach us at support@snapdocs.com. We will provide updates as soon as our phone service is restored.

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