Outage in Snapdocs

Document Upload issues for Full Redraw submissions via EPC

Resolved Minor
June 17, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue with Full Redraw submissions sent via EPC. Document upload is not working as expected. As a workaround, please submit all closings as a new closing to ensure documents are uploaded successfully.
Components affected
Snapdocs Closings

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/17/2025 11:30PM

This incident has been resolved.

MONITORING 5 months ago - at 06/17/2025 10:58PM

A fix has been implemented and we are monitoring for the next 30 minutes.

IDENTIFIED 5 months ago - at 06/17/2025 07:22PM

We have identified an issue with Full Redraw submissions sent via EPC. Document upload is not working as expected.

As a workaround, please submit all closings as a new closing to ensure documents are uploaded successfully.

Latest Snapdocs outages

SSO Login - 23 days ago
System Latency - about 1 month ago

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