Outage in Snapdocs
Encompass Parser Submissions
Resolved MinorIncident Report
We are currently investigating issues affecting parser submissions from Encompass.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 10/21/2025 09:44PM
This incident has been resolved.
MONITORING
13 days ago - at 10/17/2025 09:54PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
13 days ago - at 10/17/2025 04:19PM
We are continuing to work on a fix for this issue.
IDENTIFIED
13 days ago - at 10/17/2025 12:50PM
We are continuing to work on a fix for this issue.
IDENTIFIED
16 days ago - at 10/14/2025 05:17PM
We are experiencing an issue automatically retrieving document packages from Encompass Loan Connect. We are actively working on a solution.
MONITORING
17 days ago - at 10/13/2025 11:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
17 days ago - at 10/13/2025 06:11PM
We are continuing to work on a fix for this issue.
IDENTIFIED
17 days ago - at 10/13/2025 05:10PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
17 days ago - at 10/13/2025 04:33PM
We are currently investigating issues affecting parser submissions from Encompass.
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