Outage in Snapdocs

ICE/Encompass Intermittent Delays

Resolved Minor
November 20, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

Snapdocs is experiencing some intermittent issues retrieving documents from ICE. We are experiencing higher than normal number of errors retrieving documents/creating closings.
Components affected
Snapdocs Closings

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/21/2025 12:53AM

This incident has been resolved.

MONITORING about 2 months ago - at 11/20/2025 08:57PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 11/20/2025 07:06PM

Snapdocs is experiencing some intermittent issues retrieving documents from ICE.
We are experiencing higher than normal number of errors retrieving documents/creating closings.

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