Outage in SNC ITS
Lockdown Browser Issues
Resolved MajorIncident Report
We are currently experiencing an issue with Respondus LockDown Browser that is generating error messages for some users. Our team is actively investigating the problem and working to identify a resolution as quickly as possible.
We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/01/2026 05:57PM
This issue has been resolved. https://support.respondus.com/hc/en-us/articles/49831405234971-Resolved-LockDown-Browser-Dashboard-Error-for-Canvas
INVESTIGATING
10 days ago - at 05/01/2026 02:40PM
Respondus is aware of the issue and is active working with Instructure. Testing shows that exams that already have LockDown Browser or LockDown Browser+Webcam enabled are unaffected. Students can proceed. More info.: https://support.respondus.com/hc/en-us/articles/49831405234971-LockDown-Browser-Dashboard-Error-for-Canvas
INVESTIGATING
10 days ago - at 05/01/2026 01:40PM
We are currently experiencing an issue with Respondus LockDown Browser that is generating error messages for some users. Our team is actively investigating the problem and working to identify a resolution as quickly as possible.
We will provide updates as more information becomes available.
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