INC20000157

Current status: We've identified an issue that caused elevated error rates for Snowsight availability, and we've validated that service health has returned to normal following action by automated recovery systems. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have experienced intermittent authentication failures and "service unavailable" errors between approximately 14:20 and 14:45 UTC. Incident start time: 14:20 UTC August 14, 2026 Incident end time: 14:45 UTC August 14, 2026 Preliminary root cause: A service infrastructure layer supporting authentication and session initiation for Snowsight entered an unhealthy state, causing login failures and service disruptions.