Outage in Snowflake
INC20000175
Resolved MajorIncident Report
Summary AI Generated
On August 25, 2026, starting at 03:09 UTC, Snowflake experienced a ~56-minute outage in the Southeast Asia region that prevented customers from accessing Snowflake services. The incident was caused by a virtual machine service issue on a third-party cloud platform, which disrupted infrastructure connectivity; all other regions were unaffected. A fix was implemented and service was fully restored by 04:05 UTC, with the environment confirmed stable by 04:35 UTC.
Current status: We're investigating an issue with Snowflake Data Cloud in the Southeast Asia region. We'll provide an update within 30 minutes.
Customer experience: Customers hosted in the Southeast Asia region may be unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions are not impacted.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 03:09 UTC August 25, 2026
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RESOLVED
about 17 hours ago - at 08/25/2026 04:35AM
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted.
Workaround: There were no available workarounds for this issue.
Incident start time: 03:09 UTC August 25, 2026
Incident end time: 04:05 UTC August 25, 2026
Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region.
A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.
MONITORING
about 18 hours ago - at 08/25/2026 04:10AM
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted.
Workaround: There were no available workarounds for this issue.
Incident start time: 03:09 UTC August 25, 2026
Incident end time: 04:05 UTC August 25, 2026
Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region.
INVESTIGATING
about 18 hours ago - at 08/25/2026 03:53AM
Current status: We're investigating an issue with Snowflake Data Cloud in the Southeast Asia region. We'll provide an update within 30 minutes.
Customer experience: Customers hosted in the Southeast Asia region may be unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions are not impacted.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 03:09 UTC August 25, 2026
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